Boiler Company Left My Parents In The Freezing Cold

Even if extra work were needed, it shows very poor judgment on someone’s part to leave elderly customers with a care plan to their own devices. In fairness to Worcester Bosch, it did move fast to get your parents’ heating up and running after we raised the case with them, and had an engineer there promptly one who was able to get the heating restored. It looks as though the reason the boiler failed for the fourth time was that it had run out of oil. You would think someone might have checked the level at one of the previous engineer visits. Martyn Bridges, director of technical support at Worcester, Bosch Group apologised for the misunderstanding with his customer services. “Our engineers had attended the property on three previous occasions during a seven-day period and each time the boiler was working when they left,” he said.
For the original version including any supplementary images or video, visit http://www.theguardian.com/money/2014/jan/06/boiler-company-worcester-bosch-care-agreement

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